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Frequently Asked Questions

Shop for a dessert kit

Q: Are Ani & Fabi Baking Kits appropriate for all occasions?

Absolutely!! Ani & Fabi is always happy to join in and add to any day or night you are enjoying. Whether it's a date night, a graduation, a birthday, Christmas, Hanukkah, Valentines Day, or Canada Day, Ani & Fabi is always there to add to your experience...and your table! No matter how simple or extravagant the occasion is, our kits always prove to be suitable! You can always subscribe to create a monthly occasion or visit our shop when the occasion arises! And for any special instruction, just let us know when placing your order!

Q: What if I'm allergic to anything?

Our packages include ingredients which may be an allergen to you, and you can find these listed in the description section of each product. If you have any allergen inquiries beyond that, you are always welcome to contact us so we can help better the experience for you. But please always read over our ingredients to ensure that they are not a problem for you!

Q: Do I need to be a baker to make good use of a Baking Kit?

Ani & Fabi Baking Kits are designed to be simple for anyone! With that said, there are some processes which we would recommend an adult to help children with, since they may a bit dangerous for a child (i.e. making caramel sauce). Besides that all you need is enthusiasm and a love of fun!!

Q: Do I need to store anything from the kit in the fridge?

Most of our boxes can be stored in a cupboard for up to a month from delivery. For boxes which do have items that need to be refrigerated, we will include instructions with the package!

Q: How would I know how much milk, butter & eggs I will need?

The amount of perishable ingredients that you will need to add is listed on the product pages in the description. Additionally this information will be included on the recipe card that comes with your Ani & Fabi package.

Q: Can I place substitutes for dairy, butter and eggs?

Yes! Since we do not supply these with the box, these can be chosen by you! But, please keep in mind that we cannot guarantee how the recipe will turn out as we did not try making it with those substitutes.

Q: How can I find out what equipment I will need for a recipe?

All the needed equipment is listed under the products description so you can gather it even before the box arrives! The list is also included on the recipe card so you have it with you when you bake!

Subscription ‚Äď Monthly delivery

Q: What’s inside of my subscription box?

Your Ani & Fabi subscription box includes 2 surprise baking kits, which are ready for you to enjoy and experience! Each baking kit includes all the dry ingredients that you need to complete the recipe (pre-measured of course), everything you need to make your masterpiece pretty, an easy to follow recipe card, and some basic equipment that is necessary for the creation! Sometimes we also like to through in an extra surprise!

Q: How often will my subscription be charged?

 Your subscription will be charged on the 27th of each month.

Q: What are the subscription box cut off dates?

Any order placed before the 1st of the month, will ship that same month. However, ordering this late may result in a delayed delivery in certain months, depending on what date the first Thursday of the month falls. Orders placed on the 1st or later, will begin shipments the following month. 

Q: When will I receive my subscription box?

All Ani & Fabi Subscription boxes are set to be delivered that first Thursday of the Month. If you will not be able to receive the box at that time, you can skip that month, or you can email us to let us know of an alternate week that you would be able to receive the box!

Q: How to ensure the surprise box does not contain something I'm allergic to?

When signing up for the subscription box, please let us know about any allergens you may have so that we make sure to send you options which are okay for you. This may include repeating some months, but we hope to expand our offering to consider various allergies.

Q: Is there a minimum length for subscription?

There are no limits to how long a subscription can last for, but we promise the longer it is, the more fun we can deliver!

Q: Can I manage (cancel or skip) my subscription?

Yes, changes to your membership can be made when you Login and click on Manage Subscriptions. Do keep in mind, that all changes for the month must be made before the Monday, leading up to the first Thursday of the month! See our Shipping Policy for more!

Delivery

Q: Where does Ani & Fabi deliver?

Currently Ani & Fabi delivers to Ontario, but we are soon looking to expand our deliveries across Canada.

Q: What if I am not able to accept the delivery?

The delivery will be left at the front door or in your mailbox if no one is available to accept it. However, if you have special instructions, please include those before checking out!

Q: Why is the dairy and eggs not included?

These items make the box perishable for you and there are regulations in place limiting us from shipping them. We cannot provide them, but we do include in the product description how much of each you need for your dessert!

Q: How much does shipping cost?

Boxes under $50 have a flat rate of $5, and those over $50 have free shipping included. Subscription boxes always have free shipping! For more information on this visit our Shipping Policy.

Q: Can I return the package?

Due to the perishable nature of our products, no package can be returned under any circumstance. For more information on our claims policy, please visit our Return Policy.

 

Miscellaneous

Q: Tell me about the team behind Ani & Fabi

The team is composed of individuals passionate about baking, and the funification of the experience! We are recent graduates based in Windsor, Ontario, and building the first DIY Baking Kit Service in Canada. You can learn more about us by reading Our Story.

Q: How long will the ingredients last?

Baking Kits are intended to be baked within a month of delivery, but each box will include a best before date.

If there is anything we have not answered, feel free to contact us through email, online chat, or Facebook Messenger :)

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